RockYou is a company that buys games developed by other companies. They have a reputation for not changing much besides the ads. However, they do seem to have taken over the support aspect for the games they purchased from Kiwi.
The games were transferred on June 15, 2015, for an undisclosed price. They were:
- Westbound: Pioneer Adventure
- Westbound: Goldrush
- Explorers: Skull Island
- Shipwrecked: Lost Island
- Shipwrecked: Volcano Island
- Brightwood Adventures
The support button in the game now takes you to a Zendesk website. I posted a request on a Thursday and got an answer on Monday. My problem turned out to be caused by my attached keyboard, so I don't know whether the support would have been better, worse, or the same quality.
Do note that many of the nicknames used by Kiwi support personnel are being reused by completely different people on the RockYou team. "Ruby" and "Zieu," for example, are no longer the same people. If you would like more details on the nicknames, contact me.
A news article on the sale is here: Article
You also might be interested in Wikipedia's RockYou article